{"id":114,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/albaiuliavelocity\/faq\/"},"modified":"2022-08-11T12:13:22","modified_gmt":"2022-08-11T10:13:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.albaiuliavelocity.ro\/ro\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"nextbike faq-intro\">\n        <div class=\"faq-intro__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"661\" src=\"https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-992x661.jpg\" class=\"attachment-nex-md size-nex-md\" alt=\"\" srcset=\"https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-992x661.jpg 992w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-300x200.jpg 300w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-1024x682.jpg 1024w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-768x512.jpg 768w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-1920x1280.jpg 1920w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-1200x800.jpg 1200w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-480x320.jpg 480w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-210x140.jpg 210w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi-150x100.jpg 150w, https:\/\/www.albaiuliavelocity.ro\/wp-content\/uploads\/sites\/78\/2023\/12\/nextbike2021_RS__55_300dpi.jpg 2000w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/>    <\/div>\n            <div class=\"faq-intro__content\">\n                <h1 class=\"faq-intro__headline\">\n            Frequently Asked Questions        <\/h1>\n                        <div class=\"faq-intro__text\">\n            \u00centrebarea dvs. nu este listat\u0103? Pute\u021bi contacta serviciul nostru pentru clien\u021bi.         <\/div>\n            <\/div>\n    <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"nextbike faqs\"><div class=\"faq__items\"><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Clasicii<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-clasicii-547\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-clasicii-547\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>\u00cencuietoarea nu se deschide. Ce ar trebui s\u0103 fac?<\/h6><div id=\"faq-panel-1-clasicii-547\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-clasicii-547\"><p>Mai \u00eent\u00e2i verifica\u021bi dac\u0103 o spi\u021b\u0103 blocheaz\u0103 \u00eencuietoarea prin rotirea u\u0219oar\u0103 a ro\u021bii spate. Apoi, deschide\u021bi \u00eenchirierea activ\u0103 \u00een aplica\u021bie \u0219i face\u021bi clic pe &#8222;&#8221;deschide\u021bi \u00eencuietoarea&#8221;&#8221;. Deblocarea va fi ini\u021biat\u0103 din nou.<\/p>\n<p>Dac\u0103 \u00eencuietoarea cadrului nu se deschide nici dup\u0103 o alt\u0103 \u00eencercare de deschidere prin intermediul aplica\u021biei, sistemul nostru detecteaz\u0103 automat acest lucru dup\u0103 trei minute \u0219i anuleaz\u0103 \u00eenchirierea. Nu se va aplica niciun cost. V\u0103 rug\u0103m s\u0103 verifica\u021bi anularea \u00een aplica\u021bia dvs. \u0219i s\u0103 contacta\u021bi serviciul nostru pentru clien\u021bi dac\u0103 aceasta este \u00eenc\u0103 activ\u0103 dup\u0103 trei minute.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-clasicii-531\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-clasicii-531\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum pot contacta serviciul pentru clien\u021bi?<\/h6><div id=\"faq-panel-1-clasicii-531\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-clasicii-531\"><p>\u00cen general, pute\u021bi contacta serviciul nostru pentru clien\u021bi prin <a class=\"faq-intro__phone\" href=\"tel:+40369227986\">+40369227986<\/a>, <a class=\"faq-intro__phone\" href=\"mailto:info@albaiuliavelocity.ro\">info@albaiuliavelocity.ro<\/a> sau prin intermediul func\u021biei de asisten\u021b\u0103 a aplica\u021biei.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Cont client<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-cont-client-531\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-cont-client-531\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum pot contacta serviciul pentru clien\u021bi?<\/h6><div id=\"faq-panel-1-cont-client-531\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-cont-client-531\"><p>\u00cen general, pute\u021bi contacta serviciul nostru pentru clien\u021bi prin <a class=\"faq-intro__phone\" href=\"tel:+40369227986\">+40369227986<\/a>, <a class=\"faq-intro__phone\" href=\"mailto:info@albaiuliavelocity.ro\">info@albaiuliavelocity.ro<\/a> sau prin intermediul func\u021biei de asisten\u021b\u0103 a aplica\u021biei.<\/p>\n<\/div><h6 id=\"faq-1-cont-client-527\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-cont-client-527\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum \u00eemi pot schimba num\u0103rul de telefon?<\/h6><div id=\"faq-panel-1-cont-client-527\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-cont-client-527\"><p>Pentru a v\u0103 schimba num\u0103rul de telefon, v\u0103 rug\u0103m s\u0103 contacta\u021bi serviciul nostru pentru clien\u021bi prin <a class=\"faq-intro__phone\" href=\"mailto:info@albaiuliavelocity.ro\">info@albaiuliavelocity.ro<\/a>. Trimite\u021bi e-mailul de la adresa de e-mail pe care o utiliza\u021bi pentru contul dvs.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-cont-client-528\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-cont-client-528\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum \u00eemi pot anula contul \u0219i ce se \u00eent\u00e2mpl\u0103 cu soldul meu r\u0103mas?<\/h6><div id=\"faq-panel-1-cont-client-528\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-cont-client-528\"><p>V\u0103 pute\u021bi anula contul \u00een set\u0103rile din aplica\u021bie sau prin autentificarea de pe site-ul nostru.<\/p>\n<p>Alternativ, ne pute\u021bi trimite anularea dvs. prin e-mail la <a class=\"faq-intro__phone\" href=\"mailto:info@albaiuliavelocity.ro\">info@albaiuliavelocity.ro<\/a> sau prin po\u0219t\u0103 (adresa din subsolul site-ului).<\/p>\n<p>Orice credit r\u0103mas va fi rambursat. Excep\u021biile sunt, de obicei, creditele de c\u0103l\u0103torie dob\u00e2ndite prin programe de fidelitate sau altele similare. Acestea nu pot fi rambursate.<\/p>\n<\/div><h6 id=\"faq-78-cont-client-162\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-cont-client-162\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum \u00eemi activez contul de client?<\/h6><div id=\"faq-panel-78-cont-client-162\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-cont-client-162\"><p>Pentru a v\u0103 activa contul de client, trebuie s\u0103 introduce\u021bi un num\u0103r de telefon valid \u0219i numele dumneavoastr\u0103. Un cod PIN va fi trimis la num\u0103rul dvs. de telefon imediat dup\u0103 \u00eenregistrare. Pentru finalizarea \u00eenregistr\u0103rii, este necesar s\u0103 introduce\u021bi datele unui card bancar valid. Acesta va fi verificat, iar \u00een eventualitatea dep\u0103\u0219irii timpului gratuit alocat sau a return\u0103rii bicicletei \u00een afara sta\u021biei, se vor retrage sumele necesare, conform tarifului din regulamentul sistemului de bike-sharing.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>\u00cenchiriere, parcare \u0219i returnare<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-nchiriere-parcare-i-returnare-1775\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-1775\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Pot s\u0103 \u00eenchiriez bicicleta \u00eentr-un ora\u0219 \u0219i s\u0103 o returnez \u00een altul?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-1775\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-1775\"><p>Bicicleta poate fi returnat\u0103 numai \u00een ora\u0219ul \u00een care a\u021bi \u00eenchiriat-o, \u00een caz contrar se aplic\u0103 o tax\u0103 de returnare. Excep\u021bie fac sistemele interconectate. Reglement\u0103rile privind returnarea sunt comunicate pe site-ul web respectiv al sistemului, care poate fi g\u0103sit prin c\u0103utarea loca\u021biei.<\/p>\n<\/div><h6 id=\"faq-1-nchiriere-parcare-i-returnare-546\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-546\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Ce fac dac\u0103 bicicleta mea are un defect?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-546\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-546\"><p>Defectele pot fi raportate cu u\u0219urin\u021b\u0103 la serviciul nostru pentru clien\u021bi prin intermediul func\u021biei de feedback a aplica\u021biei, liniei telefonice sau e-mailului. V\u0103 rug\u0103m s\u0103 verifica\u021bi bicicleta pentru defecte evidente \u00eenainte de a v\u0103 \u00eencepe c\u0103l\u0103toria sau \u00eenainte de a o \u00eenchiria \u0219i informa\u021bi-ne despre orice deteriorare, astfel \u00eenc\u00e2t bicicletele s\u0103 poat\u0103 fi blocate \u0219i reparate c\u00e2t mai repede posibil. Dac\u0103 a\u021bi plecat cu o biciclet\u0103 \u0219i abia apoi a\u021bi observat o defec\u021biune, \u00eencheia\u021bi c\u0103l\u0103toria \u0219i apela\u021bi serviciul nostru. Abia atunci putem anula cursa \u0219i \u00eenregistra bicicleta pentru repara\u021bie.<br \/>\nDin p\u0103cate, nu putem rambursa nicio tax\u0103 dac\u0103 a\u021bi continuat s\u0103 utiliza\u021bi bicicleta \u00een ciuda defectelor evidente.<\/p>\n<\/div><h6 id=\"faq-1-nchiriere-parcare-i-returnare-535\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-535\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Pot \u00eenchiria Velo City Alba Iulia f\u0103r\u0103 aplica\u021bie sau f\u0103r\u0103 un telefon mobil cu internet?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-535\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-535\"><p>Da. Alternativ, bicicletele pot fi \u00eenchiriate \u0219i returnate prin intermediul serviciului pentru clien\u021bi <a class=\"faq-intro__phone\" href=\"tel:+40369227986\">+40369227986<\/a>.<\/p>\n<\/div><h6 id=\"faq-1-nchiriere-parcare-i-returnare-547\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-547\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>\u00cencuietoarea nu se deschide. Ce ar trebui s\u0103 fac?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-547\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-547\"><p>Mai \u00eent\u00e2i verifica\u021bi dac\u0103 o spi\u021b\u0103 blocheaz\u0103 \u00eencuietoarea prin rotirea u\u0219oar\u0103 a ro\u021bii spate. Apoi, deschide\u021bi \u00eenchirierea activ\u0103 \u00een aplica\u021bie \u0219i face\u021bi clic pe &#8222;&#8221;deschide\u021bi \u00eencuietoarea&#8221;&#8221;. Deblocarea va fi ini\u021biat\u0103 din nou.<\/p>\n<p>Dac\u0103 \u00eencuietoarea cadrului nu se deschide nici dup\u0103 o alt\u0103 \u00eencercare de deschidere prin intermediul aplica\u021biei, sistemul nostru detecteaz\u0103 automat acest lucru dup\u0103 trei minute \u0219i anuleaz\u0103 \u00eenchirierea. Nu se va aplica niciun cost. V\u0103 rug\u0103m s\u0103 verifica\u021bi anularea \u00een aplica\u021bia dvs. \u0219i s\u0103 contacta\u021bi serviciul nostru pentru clien\u021bi dac\u0103 aceasta este \u00eenc\u0103 activ\u0103 dup\u0103 trei minute.<\/p>\n<\/div><h6 id=\"faq-78-nchiriere-parcare-i-returnare-159\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nchiriere-parcare-i-returnare-159\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum func\u021bioneaz\u0103 Velo City Alba Iulia?<\/h6><div id=\"faq-panel-78-nchiriere-parcare-i-returnare-159\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nchiriere-parcare-i-returnare-159\"><p>V\u0103 pute\u021bi \u00eenregistra u\u0219or \u0219i gratuit prin intermediul aplica\u021biei sau al site-ului web. Bicicletele pot fi \u00eenchiriate folosind aplica\u021bia nextbike sau apel\u00e2nd linia telefonic\u0103 de asisten\u021b\u0103.<\/p>\n<\/div><h6 id=\"faq-78-nchiriere-parcare-i-returnare-154\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nchiriere-parcare-i-returnare-154\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Pot parca bicicleta \u00een timpul \u00eenchirierii?<\/h6><div id=\"faq-panel-78-nchiriere-parcare-i-returnare-154\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nchiriere-parcare-i-returnare-154\"><p>Pute\u021bi activa modul parcare \u00een aplica\u021bie \u0219i apoi bloca\u021bi \u00eencuietoarea (not\u0103: dac\u0103 bloca\u021bi \u00eencuietoarea \u00eenainte ca modul de parcare s\u0103 fie activat, bicicleta va fi returnat\u0103 imediat). Pentru a continua deplasarea cu bicicleta, ie\u0219i\u021bi din modul parcare din aplica\u021bie \u0219i \u00eencuietoarea se va deschide automat. Prin urmare, nu p\u0103r\u0103si\u021bi niciodat\u0103 modul de parcare de la distan\u021b\u0103.<\/p>\n<p>\u00cenchirierea r\u0103m\u00e2ne activ\u0103 \u00een timpul modului parc.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-nchiriere-parcare-i-returnare-1773\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-1773\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Ce trebuie s\u0103 fac dac\u0103 un terminal este \u00een pan\u0103?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-1773\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-1773\"><p>\u00cen cazul \u00een care un terminal este defect, pute\u021bi \u00eenchiria \u0219i returna \u00een continuare biciclete la sta\u021bia respectiv\u0103 prin intermediul aplica\u021biei sau al liniei noastre telefonice directe. V\u0103 rug\u0103m s\u0103 ne informa\u021bi serviciul nostru prin aplica\u021bie, telefon sau e-mail cu privire la defec\u021biune, astfel \u00eenc\u00e2t s\u0103 o putem remedia rapid.<\/p>\n<\/div><h6 id=\"faq-1-nchiriere-parcare-i-returnare-542\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-542\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum recunosc o sta\u021bie oficial\u0103?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-542\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-542\"><p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\".\/wp-content\/uploads\/2025\/04\/OctopusVehiclePins.png\" width=\"121\" height=\"121\" \/><\/p>\n<p>Acesta este aspectul bicicletelor individuale pe hart\u0103. \u00cen func\u021bie de sistem, acestea pot fi \u00een culori diferite. \u00cen func\u021bie de sistem, pot exista simboluri suplimentare pentru biciclete electrice sau biciclete de marf\u0103.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\".\/wp-content\/uploads\/2025\/04\/StationPins-1.png\" width=\"186\" height=\"109\" \/><\/p>\n<p>Acesta este aspectul sta\u021biilor pe hart\u0103. \u00cen func\u021bie de sistem, acestea pot avea culori diferite. \u00cen func\u021bie de sistem, sunt posibile simboluri suplimentare pentru e-bikes sau cargobikes.<\/p>\n<\/div><h6 id=\"faq-1-nchiriere-parcare-i-returnare-555\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-nchiriere-parcare-i-returnare-555\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Returnarea nu a fost \u00eenregistrat\u0103. Ce ar trebui s\u0103 fac?<\/h6><div id=\"faq-panel-1-nchiriere-parcare-i-returnare-555\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-nchiriere-parcare-i-returnare-555\"><p>V\u0103 rug\u0103m s\u0103 raporta\u021bi prompt returnarea e\u0219uat\u0103 c\u0103tre serviciul nostru pentru clien\u021bi prin aplica\u021biei sau prin linia telefonic\u0103 la <a class=\"faq-intro__phone\" href=\"tel:+40369227986\">+40369227986<\/a>, trebuie s\u0103 ave\u021bi preg\u0103tite num\u0103rul bicicletei, loca\u021bia de returnare \u0219i timpul real de utilizare. Serviciul nostru pentru clien\u021bi va \u00eencheia \u00eenchirierea pentru dvs. \u0219i va ajusta taxele de \u00eenchiriere \u00een consecin\u021b\u0103.<\/p>\n<\/div><h6 id=\"faq-78-nchiriere-parcare-i-returnare-167\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nchiriere-parcare-i-returnare-167\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Unde pot returna bicicleta?<\/h6><div id=\"faq-panel-78-nchiriere-parcare-i-returnare-167\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nchiriere-parcare-i-returnare-167\"><p>Bicicletele pot fi returnate \u00een toate sta\u021biile oficiale Velo City din Alba Iulia. Returnarea flexibila departe de sta\u021biile oficiale nu este permis.<\/p>\n<\/div><h6 id=\"faq-78-nchiriere-parcare-i-returnare-156\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nchiriere-parcare-i-returnare-156\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum returnez bicicleta tip Velo City Alba Iulia?<\/h6><div id=\"faq-panel-78-nchiriere-parcare-i-returnare-156\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nchiriere-parcare-i-returnare-156\"><p>Introduceti bicicleta \u00een dock \u0219i \u00eenchide\u021bi \u00eencuietoarea cadrului. Verifica\u021bi aplica\u021bia dvs. dac\u0103 returnarea a avut succes \u0219i informa\u021bi serviciul nostru pentru clien\u021bi \u00een caz contrar.<\/p>\n<\/div><h6 id=\"faq-78-nchiriere-parcare-i-returnare-151\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nchiriere-parcare-i-returnare-151\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Pot \u00eenchiria mai multe biciclete \u00een paralel cu un cont de client?<\/h6><div id=\"faq-panel-78-nchiriere-parcare-i-returnare-151\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nchiriere-parcare-i-returnare-151\"><p>Nu, o singur\u0103 biciclet\u0103 poate fi \u00eenchiriat\u0103 odat\u0103.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Bicicletele noastre<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-bicicletele-noastre-537\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-bicicletele-noastre-537\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Care este sarcina maxim\u0103 a bicicletelor?<\/h6><div id=\"faq-panel-1-bicicletele-noastre-537\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-bicicletele-noastre-537\"><p>Sarcina maxim\u0103 a bicicletelor noastre este de 100 kg, din care maxim 5 kg pot fi transportate \u00een co\u0219.<\/p>\n<p>G\u0103si\u021bi informa\u021biile privind sarcina maxim\u0103 a bicicletelor de marf\u0103 pe autocolantele de pe cutiile de transport.<\/p>\n<\/div><h6 id=\"faq-78-bicicletele-noastre-148\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-bicicletele-noastre-148\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Ce tipuri de biciclete ofer\u0103 Velo City?<\/h6><div id=\"faq-panel-78-bicicletele-noastre-148\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-bicicletele-noastre-148\"><p>Sistemul ofer\u0103 at\u00e2t biciclete de ora\u0219 clasice (mecanice), c\u00e2t \u0219i biciclete asistate electric.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-78-bicicletele-noastre-263\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-bicicletele-noastre-263\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Ofer\u0103 Alba Iulia Velocity biciclete pentru copii, c\u0103\u0219ti sau remorci?<\/h6><div id=\"faq-panel-78-bicicletele-noastre-263\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-bicicletele-noastre-263\"><p>Nu, sistemul de bike-sharing Alba Iulia Velocity nu ofer\u0103 accesorii (cum ar fi c\u0103\u0219ti de protec\u021bie sau remorci pentru copii).<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>\u00cenregistrare<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-78-nregistrare-165\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nregistrare-165\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum m\u0103 pot \u00eenregistra?<\/h6><div id=\"faq-panel-78-nregistrare-165\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nregistrare-165\"><p>\u00cenregistra\u021bi-v\u0103 rapid \u0219i gratuit prin aplica\u021bia sau pe site.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-78-nregistrare-162\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-nregistrare-162\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum \u00eemi activez contul de client?<\/h6><div id=\"faq-panel-78-nregistrare-162\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-nregistrare-162\"><p>Pentru a v\u0103 activa contul de client, trebuie s\u0103 introduce\u021bi un num\u0103r de telefon valid \u0219i numele dumneavoastr\u0103. Un cod PIN va fi trimis la num\u0103rul dvs. de telefon imediat dup\u0103 \u00eenregistrare. Pentru finalizarea \u00eenregistr\u0103rii, este necesar s\u0103 introduce\u021bi datele unui card bancar valid. Acesta va fi verificat, iar \u00een eventualitatea dep\u0103\u0219irii timpului gratuit alocat sau a return\u0103rii bicicletei \u00een afara sta\u021biei, se vor retrage sumele necesare, conform tarifului din regulamentul sistemului de bike-sharing.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Tarife \u0219i condi\u021bii<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-78-tarife-i-condiii-264\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-tarife-i-condiii-264\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Cum pot beneficia de condi\u021bii speciale prin cooperare?<\/h6><div id=\"faq-panel-78-tarife-i-condiii-264\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-tarife-i-condiii-264\"><p>\u00cen prezent, av\u00e2nd \u00een vedere c\u0103 prima or\u0103 de utilizare este gratuit\u0103, nu exist\u0103 condi\u021bii speciale de cooperare sau abonamente cu tarife preferen\u021biale.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-78-tarife-i-condiii-145\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-78-tarife-i-condiii-145\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>C\u00e2t cost\u0103 Velo City Alba Iulia \u0219i ce tarife sunt disponibile?<\/h6><div id=\"faq-panel-78-tarife-i-condiii-145\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-78-tarife-i-condiii-145\"><p>Prima or\u0103 de folosin\u021b\u0103 este GRATUIT\u0102, urm\u00e2nd ca din minutul 61 s\u0103 se aplice penalit\u0103\u021bi de \u00eent\u00e2rziere. La returnarea bicicletei, sistemul calculeaz\u0103 automat durata c\u0103l\u0103toriei. \u00cen cazul \u00een care se constat\u0103 c\u0103 s-a dep\u0103\u0219it intervalul de 60 de minute oferit GRATUIT, se aplic\u0103 o penalizare conform graficului de mai jos:<\/p>\n<p><strong>Tax\u0103 suplimentar\u0103:<\/strong> 50 lei pentru returnarea bicicletei \u00een afara sta\u021biei sau la mai mult de 15 metri de aceasta. Dac\u0103 sta\u021bia este plin\u0103, returnarea este permis\u0103 l\u00e2ng\u0103 sta\u021bie, \u00een limita a 15 metri.<\/p>\n<p>Penalit\u0103\u021bi de \u00eent\u00e2rziere (peste ora gratuit\u0103):<\/p>\n<ul>\n<li>0 &#8211; 60 min: GRATUIT (0 lei)<\/li>\n<li>61 &#8211; 90 min (30 min \u00eent\u00e2rziere): 2 lei<\/li>\n<li>91 &#8211; 120 min (60 min \u00eent\u00e2rziere): 4 lei<\/li>\n<li>121 &#8211; 150 min (90 min \u00eent\u00e2rziere): 8 lei<\/li>\n<li>151 &#8211; 180 min (120 min \u00eent\u00e2rziere): 12 lei<\/li>\n<li>181 &#8211; 210 min (150 min \u00eent\u00e2rziere): 16 lei<\/li>\n<li>211 &#8211; 240 min (180 min \u00eent\u00e2rziere): 20 lei<\/li>\n<li>241 &#8211; 300 min (240 min \u00eent\u00e2rziere): 25 lei<\/li>\n<li>301 &#8211; 360 min (300 min \u00eent\u00e2rziere): 30 lei<\/li>\n<li>361 &#8211; 420 min (360 min \u00eent\u00e2rziere): 35 lei<\/li>\n<li>421 &#8211; 480 min (420 min \u00eent\u00e2rziere): 40 lei<\/li>\n<li>481 &#8211; 540 min (480 min \u00eent\u00e2rziere): 50 lei<\/li>\n<li>541 &#8211; 600 min (540 min \u00eent\u00e2rziere): 60 lei<\/li>\n<li>601 &#8211; 660 min (600 min \u00eent\u00e2rziere): 70 lei<\/li>\n<li>661 &#8211; 720 min (660 min \u00eent\u00e2rziere): 80 lei<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Alba Iulia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.albaiuliavelocity.ro\/ro\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Alba Iulia\" \/>\n<meta property=\"og:description\" content=\"[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; 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